Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• Unused and unworn

• In its original condition

• Returned with all original tags and packaging

• Accompanied by your receipt or proof of purchase

To initiate a return, please contact us at info@usitc.com. Once your return request has been approved, return instructions and a prepaid return shipping label (if applicable) will be provided.

Return Address:

Mill Creek Botanicals
2951 Marion Dr., Unit 121
Las Vegas, NV 89115

Please note that returns sent without prior authorization will not be accepted.

If you have any questions regarding a return, we're happy to help. Contact us at info@usitc.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at info@usitc.com. We will review the issue promptly and work with you to provide an appropriate resolution.

Non-Returnable Items

For health and safety reasons, certain products cannot be returned or refunded, including:

• Personal care and beauty products

• Sale or clearance items

• Gift cards

If you are unsure whether your item is eligible for return, please contact us before making your purchase.

Exchanges

The quickest way to receive a different item is to return your original purchase. Once your return has been approved and processed, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us at info@usitc.com.

Promotional Codes & Discounts

Promotional codes and coupons must be applied during checkout. Discounts cannot be applied retroactively after an order has been placed, and we are unable to refund the difference for omitted or expired promotional codes.

International Orders (Canada)

Orders shipped from the United States to Canada may be subject to import duties, taxes, brokerage fees, and other customs charges.

These charges are not included in your order total and are the responsibility of the customer. Any applicable duties and taxes are assessed by Canadian customs authorities and are typically collected at the time of delivery or pickup.